Location: South London (Hybrid – 1–2 days WFH)
Salary: £40,000 – £45,000+
My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK.
If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created.
This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers.
Role:
- Providing day-to-day 2nd Line support across a varied client base.
- Acting as an escalation point for 1st Line engineers.
- Troubleshooting complex desktop, server, and network issues.
- Working closely with senior engineers on projects and upgrades.
- Maintaining documentation and contributing to internal knowledge bases.
- Delivering a high standard of customer service in a client-facing environment.
- There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities.
Technical Experience:
The ideal candidate will have strong, hands-on experience across:
- Microsoft 365 / Office 365.
- Windows OS and Windows Server.
- Active Directory, Group Policy.
- Azure fundamentals.
- Networking principles (LAN, WAN, IP, Firewalls).
- General troubleshooting across hardware, software, and infrastructure.
About You:
- Typically 5+ years’ experience in IT support, ideally at 2nd Line level.
- Comfortable taking ownership of issues and seeing them through to resolution.
- Confident communicator with a strong customer-focused mindset.
- Happy working as part of a close-knit, collaborative team.
- Interested in progression, learning, and long-term stability.
What’s On Offer:
- Hybrid working (1–2 days from home once settled).
- Support with training, certifications, and development plans.
- A stable, friendly environment with a strong team culture.
- Exposure to interesting technical projects.
- A company that genuinely values its staff and reputation.
*Please note: this role does not offer visa sponsorship.
Key Words: 2nd Line, Senior Support Engineer, IT Engineer, MSP, Microsoft 365, Office 365, Windows, Active Directory, Azure, Networking, LAN, WAN, Firewalls, Troubleshooting, Infrastructure